Team collaboration
Demo accounts
Admin
Manager
Technician
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April 2026
Sun
Mon
Tue
Wed
Thu
Fri
Sat
On-call rotation — click any day to see who's on call, their hours and tags
April 2026
On Call
Sun
Mon
Tue
Wed
Thu
Fri
Sat
Connect
Discover and coordinate with team members across regions
Filter by tags
Filter by skill
No skills in catalog yet
Filter by region
Manage in Regions tab
Skill matrix
Per-member skill sets — search to filter, click a member to edit their skills
Belt levels:
White — Awareness
Yellow — Proficient
Green — Advanced
Black — Expert
Skill catalog
NOC Coverage
Headcount and skill availability by hour across all NOC teams
Headcount by hour
Click a row
Team breakdown
08:00
000306091215182123
Skill coverage at 08:00
Staff directory
Manage team members, shifts, roles and tags
All staff
NameTeamTagsRoleShiftHoursActions
Roles & hierarchy
Role definitions, reporting lines, org chart and regional view
Level 1 = most senior (e.g. Manager), higher numbers = less senior. Lower number reports to no one; higher numbers report upward.
Role hierarchy
Tag management
Create, edit and delete tags used across staff profiles
All tags
Regions
Manage regions, assign members, and view org charts by region
All regions
System Logs
Activity audit trail — admin only
Event log
TimeLevelCategoryUserEventDetail